1. Overview

Wallabyriderent Pty Ltd provides vehicle rental and related mobility services across Australian locations. This Privacy Policy describes our handling of personal information for customers, website visitors, and business contacts. We follow principles in the Privacy Act 1988 (Cth), including the Australian Privacy Principles. Our approach seeks clarity, fairness, and security, with practices designed to support everyday travel needs and long-term leasing arrangements.

2. Types of information we collect

We may collect identification details (name, date of birth, driver licence data), contact information (email, phone, address), booking details (vehicle class, pickup time, return time, extras), payment references (masked card tokens and billing outcomes), and communication records (support messages, feedback). For corporate accounts, we may also record organisation details and authorisations supplied by an employer or travel coordinator.

3. How we collect information

Information is gathered through our website, by phone, at pickup desks, and via secure payment gateways. In some cases, a trusted partner, such as a booking platform or corporate travel manager, may share details to facilitate reservations and billing. Where required, identity checks confirm licence validity and eligibility to drive.

4. Purposes of use

We use information to manage reservations, provide vehicles and extras, arrange payments, deliver support, and improve our services. Analytics may guide fleet planning, site performance, and user experience. With consent where applicable, we may send updates about offers, service changes, or policy updates. You may opt out of marketing messages at any time through provided links or by contacting our team.

5. Disclosure

We may disclose limited data to service providers that assist with payments, customer support tools, roadside assistance, identity checks, and IT hosting. Where travel involves third-party platforms or corporate accounts, relevant booking and billing details may be shared to complete the service. We do not sell personal information. Any disclosure aims to remain proportionate to the service delivered.

6. Data security

Security controls include role-based access, encryption in transit, monitoring, and staff training. We review vendor safeguards and apply reasonable steps to reduce risks such as unauthorised access, alteration, or misuse. Despite strong measures, zero-risk systems do not exist; our focus is continuous improvement and prompt action if issues arise.

7. Retention

Retention periods reflect legal obligations, operational needs, and dispute resolution timeframes. After a retention period ends, data may be de-identified or securely deleted in line with internal schedules and applicable law.

8. Access and correction

You may request access to personal information that we hold and ask for corrections where details are incomplete or out of date. Identification steps may apply. We aim to respond within a reasonable timeframe and will explain outcomes and available avenues if further review is sought.

9. Overseas handling

Certain partners or systems may operate outside Australia. Where cross-border disclosure occurs, we take steps intended to support protections consistent with Australian expectations and applicable contracts.

10. Cookies and site analytics

Our website uses cookies and similar technologies to remember preferences, measure traffic, and improve content. You can manage preferences through browser settings and our cookie controls. Some features rely on these tools to function as intended.

11. Updates to this Policy

We may update this Policy to reflect service changes or legal guidance. The latest version appears on this page with an updated date. Material updates may be highlighted through notices on our website.

12. Contact us

For questions or requests about this Policy or your information, please contact Wallabyriderent:

• Email: wallabyriderent@hotmail.com
• Phone: +61473290518
• Address: 5 Barker Street, North Sydney NSW 2060

We aim to work with you to address concerns in a timely and transparent manner. If you remain unsatisfied after engaging with our team, you may consider guidance available from the Office of the Australian Information Commissioner (OAIC).